Help & FAQ
Who is Liserie?
Liserie is an independent womenswear brand dedicated to refined contemporary dressing. Our collections are conceived and developed entirely by our in-house creative and product team — from original silhouette design and fabric curation to quality standards and customer experience.
We manage every stage of our product lifecycle to ensure a consistent, elevated standard across all styles.
DESIGN & PRODUCTION
Are your products designed by Liserie?
Yes. Every piece in our collection is designed by Liserie's in-house team. We develop original silhouettes, seasonal color palettes, fabric compositions, and construction specifications from the ground up — reflecting our commitment to timeless, modern dressing.
Where are your products made?
All Liserie garments are produced at our dedicated production facility, where our team directly oversees manufacturing standards, fabric quality, construction, and finishing. Each style is developed and approved internally before production begins, ensuring full accountability at every stage.
Do you inspect products before shipping?
Yes. All garments undergo a structured quality inspection at our central warehouse prior to shipment. Each piece is checked against Liserie's internal standards for construction integrity, fabric consistency, and presentation. Items that do not meet our standards are not dispatched.
Product Quality & Control
All Liserie products are designed under a controlled production workflow and undergo multi-stage quality inspection before shipment.
Each item is reviewed for:
- Fabric consistency
- Stitching quality
- Size accuracy according to standardized measurement charts
We do not ship uninspected products.
SIZING & FIT
How do I choose the right size?
Each product page includes a detailed size guide with precise garment measurements. We recommend measuring yourself and comparing directly to the garment dimensions listed — rather than relying on general S/M/L sizing alone.
If you are between sizes, we generally suggest sizing up for a more relaxed fit, or refer to the specific fit notes on each product page.
Our size guide is available here: Size Guide & Fit Advice
How consistent is your sizing across styles?
If you have any questions about fit for a specific style, please contact us at support@liserie.com — our team is happy to advise.
SHIPPING & DELIVERY
Where do you ship?
How long does shipping take?
Orders are processed within 1–5 business days. Estimated delivery times after dispatch are as follows:
- United States: 7–10 business days
- Europe: 7–10 business days
- Australia: 6–8 business days
- Canada: 8–12 business days
- Other regions: 7–15 business days
Delivery timelines may be extended during public holidays or high-volume periods. You will be notified by email once your order has shipped.
Can I track my order?
Yes. A shipping confirmation email with your tracking number will be sent once your order has been dispatched. You can also track your order at any time via: myorder.liserie.com
RETURNS & EXCHANGES
What is your return and exchange policy?
We offer 14-day returns and exchanges. First size/color exchange is complimentary. For refund returns, return shipping is paid by the customer unless the item is defective, damaged, or incorrect.
Eligible items must be:
- Unworn and unwashed
- In original condition with tags attached
- Free from perfume, stains, or signs of use
To initiate a return or exchange, please email support@liserie.com with your order number and reason. Our team will respond within 24 hours with next steps.
Full policy details: Returns & Exchanges
Do you cover return shipping costs?
- Defective or incorrect items: Liserie covers all return shipping costs in full.
- Size or color exchanges: Outbound shipping for your replacement item is covered by Liserie. One complimentary exchange per order.
- Change-of-mind returns: Return shipping is at the customer's expense. A prepaid label can be arranged upon request at a flat fee.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery at support@liserie.com with your order number and photos of the item. We will arrange a replacement or full refund promptly — at no additional cost to you.
CUSTOMER SUPPORT
How can I contact Liserie?
Email: support@liserie.com
Response time: Within 24–48 business hours, Monday to Friday
For order tracking, visit: myorder.liserie.com
Do you offer styling advice?
Yes. Our Concierge Styling Service provides personalized guidance on sizing, silhouette selection, and styling recommendations. Simply reach out to support@liserie.com with your measurements and the occasion — our team will be happy to assist.
BRAND PHILOSOPHY
What makes Liserie different?
Liserie is built around a single principle: clothing that is designed for how women actually live — not just for how it photographs.
Every piece is developed with attention to structure, fabric quality, movement, and real wearability. We focus on versatile silhouettes that translate across occasions — from everyday dressing to more considered moments.
We believe that effortless refinement comes from the quality of what you wear, not the volume.