Help & FAQ
Need help? Find quick answers below.
For order support, contact us at support@liserie.com.
Orders
How do I know my order was placed?
After checkout, you’ll receive an order confirmation email. If you don’t see it, please check your spam or promotions folder.
Can I change or cancel my order?
Please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change or cancel it.
Pre-order items may be cancelled before shipment.
What payment methods do you accept?
Available payment methods are shown at checkout. Payments are processed securely through trusted payment providers.
Where do you ship?
We currently ship to the United States, Canada, United Kingdom, Australia, Germany, France, Sweden, Norway, Italy, Mexico, Switzerland, and selected international destinations.
How much is shipping?
- Orders under $129: $9.95
- Orders over $129: Free Shipping
How long does delivery take?
Delivery time includes both preparation and shipping transit.
| Destination | Regular Items | Pre-Order Items |
|---|---|---|
| United States | 8–15 business days | 14–25 business days |
| Canada | 9–17 business days | 15–27 business days |
| United Kingdom | 8–17 business days | 14–27 business days |
| Australia | 9–18 business days | 15–28 business days |
| Germany / France | 9–18 business days | 15–28 business days |
| Sweden / Norway / Italy | 10–20 business days | 16–30 business days |
| Mexico | 11–23 business days | 17–33 business days |
| Switzerland | 9–19 business days | 15–29 business days |
| Other Destinations | 11–25 business days | 17–35 business days |
Regular items usually require 1–5 business days to prepare.
Pre-order items usually require 7–15 business days to prepare.
Will I receive tracking?
Yes. Tracking will be emailed after your order ships. Please allow 24–72 hours for tracking updates to appear.
What is your return window?
We accept eligible returns and exchanges within 14 days of delivery.
Items must be unworn, unwashed, unaltered, with original tags and packaging where applicable.
Do you offer exchanges?
Yes. We offer one complimentary size or color exchange per eligible order, subject to availability.
Who pays return shipping?
For refund returns, return shipping is usually the customer’s responsibility.The exact cost depends on the carrier you choose and your location, as you arrange and pay for the return shipment directly with your preferred courier.
For exchanges, your first size or color exchange per order is complimentary — we cover the shipping on your replacement item.
If the item is damaged, defective, or incorrect, please contact us within 14 days of delivery with photos and your order number.
When will I receive my refund?
Approved refunds are usually processed to the original payment method within 5–7 business days after we receive and inspect your return.
How do I choose my size?
Please check the size chart on each product page. If you are between sizes or prefer a more relaxed fit, we recommend sizing up.
Are measurements body or garment measurements?
Unless stated otherwise, measurements may refer to garment measurements. If you are unsure, contact us with your bust, waist, hip measurements and the item name.
How should I care for my item?
Always check the care label first.
General care:
- Hand wash cold or gentle machine wash
- Wash with similar colors
- Use mild detergent
- Do not bleach
- Do not tumble dry
- Hang or lay flat to dry in shade
- Steam or iron on low heat if needed
Contact Us
For help with your order, contact:
support@liserie.com
Our team replies within 1–2 business days, Monday through Friday, excluding public holidays.
Business Information
Liserie is operated by Shaanxi Tianmin Technology Co., Ltd.
For customer support, please contact support@liserie.com.