Privacy & Policy
At Liserie, we value your trust. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.
By using liserie.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that helps us provide a smooth, secure, and personalized shopping experience.
Information you provide directly
When you shop with us, create an account, subscribe to our emails, or contact customer service, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Order details
- Payment-related information
- Customer service messages or inquiries
- Style preferences or product interests, if voluntarily shared
Please note that payment details are processed securely by third-party payment providers. We do not store your full credit card information on our servers.
Information collected automatically
When you browse our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Products viewed
- Referring website or source
- Shopping cart activity
- Cookie and tracking information
This helps us improve website performance, understand customer preferences, and provide a better shopping experience.
2. How We Use Your Information
We use your information to operate our store and serve you better. This may include:
- Processing and fulfilling your orders
- Sending order confirmations, shipping updates, and customer service messages
- Managing returns, exchanges, and customer support requests
- Improving our website, products, and services
- Personalizing your shopping experience
- Sending marketing emails or SMS messages, if you have opted in
- Preventing fraud, unauthorized transactions, or security risks
- Complying with legal, tax, and regulatory obligations
We only use your personal information where we have a valid reason to do so, such as fulfilling an order, providing customer support, improving our services, or where you have given consent.
3. Email and SMS Marketing
If you subscribe to our email or SMS communications, we may send you updates about new arrivals, promotions, styling inspiration, back-in-stock alerts, or other brand news.
You can opt out at any time by:
- Clicking the “unsubscribe” link in our emails
- Following the opt-out instructions in SMS messages
- Contacting our customer support team
We will honor unsubscribe requests as quickly as possible.
4. Cookies and Similar Technologies
Liserie uses cookies and similar technologies to help our website function properly and improve your experience.
Cookies may be used to:
- Keep items in your shopping cart
- Remember your preferences
- Analyze website traffic and performance
- Understand how customers interact with our website
- Support advertising and retargeting campaigns
- Improve the relevance of content and product recommendations
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including checkout or cart functionality.
5. How We Share Information
We do not sell your personal information.
We may share limited information with trusted third-party service providers who help us operate our business, including:
- E-commerce platform providers
- Payment processors
- Shipping and logistics partners
- Email and SMS service providers
- Analytics and advertising partners
- Customer support tools
- Fraud prevention and security providers
These partners are only allowed to use your information as needed to provide services to us or to comply with legal requirements.
We may also disclose information if required to:
Comply with applicable laws or legal requests
Protect the rights, safety, or property of Liserie, our customers, or others
Prevent fraud, abuse, or security threats
Enforce our Terms of Service or other policies
6. Third-Party Services
Our website may use third-party tools and platforms to support analytics, advertising, payments, logistics, and customer service.
These third parties may collect information according to their own privacy policies. Examples may include services such as:
- Shopify
- Google Analytics
- Meta / Facebook advertising tools
- Payment providers
- Email or SMS marketing platforms
- Shipping carriers
We recommend reviewing the privacy policies of any third-party services you interact with.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Our website uses secure technologies such as SSL encryption during checkout. Payment information is handled through secure third-party payment processors.
However, no method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Comply with legal, tax, accounting, or regulatory obligations
- Resolve disputes or enforce agreements
When information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict or object to certain processing activities
- Request a copy of your personal information
To submit a privacy-related request, please contact us through our customer support channels.
We may need to verify your identity before processing certain requests.
10. International Customers
Liserie serves customers in multiple regions. If you access our website from outside the country where our servers or service providers are located, your information may be transferred, stored, or processed internationally.
By using our website, you understand that your information may be processed in countries that may have different data protection laws than your country of residence.
11. Do Not Track
Some browsers may send “Do Not Track” signals. Because there is currently no consistent industry standard for responding to these signals, our website may not respond to them in a uniform way.
You can manage cookies and tracking preferences through your browser settings or applicable consent tools where available.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.
When we make updates, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Email or Contact Us page.
Email: support@liserie.com
Liserie Customer Support
Website: https://liserie.com