Returns & Exchanges

Returns & Exchanges

If something isn't right, we want to make it right. Here is how.

1. Return Window

You have 14 days from the date of delivery to initiate a return or exchange.

We know that's a firm window. If you need a little more time due to travel or other circumstances, reach out to us at support@liserie.com — we'll do our best to work with you.

2. Condition Requirements

To be accepted for return, items must be:

Unworn, unwashed, and unaltered
With original tags still attached
Free from makeup, perfume, or deodorant marks
Returned in original packaging

We inspect every returned piece carefully. Items that don't meet these conditions cannot be processed.

3. Non-Returnable Items

The following cannot be returned or exchanged:

Items marked Final Sale at time of purchase
Gift Cards
Bodysuits and underwear (for hygiene reasons)

4. How to Start a Return

Email us at support@liserie.com with your order number and the reason for your return
We'll confirm your Return Authorization within 1–2 business days and send you the return address
We recommend using a trackable shipping method. In the event of transit issues, please contact us and our team will assist in resolving the matter.

5. Shipping Costs

Exchanges: Your first exchange per order ships back to you at no charge. We cover the outbound shipping on your replacement.

Returns for refund:

14-day returns and exchanges. First size/color exchange is complimentary. For refund returns, return shipping is paid by the customer unless the item is defective, damaged, or incorrect.

Original shipping fees are non-refundable.

6. Refunds

Once we receive and inspect your return, we'll notify you within 2 business days.

Approved refunds are processed back to your original payment method within 5–7 business days. Your bank may take a little additional time to post the credit — if you haven't seen it after 10 days, contact us and we'll follow up directly.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery with your order number and a photo of the issue.

We'll arrange a priority replacement or full refund — no return shipping required on your end.

A Note on Fit

Our pieces are cut for a true-to-size, close fit. If you're between sizes or unsure, our Size Guide has measurements for every style. You're also welcome to email our team before ordering — we'd rather help you get it right the first time.

Questions? support@liserie.com — we respond within 12–24 hours, Monday through Friday.